One of the challenges of launching a new e-mobility brand is offering customer support – now, GOTRAX is bringing support local!
We’re big fans of GOTRAX’ electric scooters, but the brand has been expanding into e-bikes and hoverboards in recent months, too, with an ongoing product blitz that means more people than ever are riding their machinery. And more customers, of course, means more customer support issues. To make things easier on their customers, the brand is expanding its repair services to include a number of local repair stores, which the brand will train and certify to provide a convenient and reliable repair option for our customers.
You can read more about it in the press release, below, then let us know what you think of GOTRAX’ plans in the comments.
GOTRAX, a Leading Provider of Electric Bikes and Scooters, Announced Plans to Expand Repair Services to Local Repair Stores
DALLAS – GOTRAX, a leading provider of electric bikes and scooters, announced today that it will be expanding its repair services to include local repair stores. This move will make it easier for customers to have their e-bikes serviced and repaired quickly and efficiently.
“We are committed to providing our customers with the best possible experience, and that includes making it easy for them to have their e-bikes serviced,” said VP of Sales Alex Connelly. “By partnering with local repair stores, we can provide a convenient and reliable repair option for our customers.”
The local repair stores will be trained and certified by GOTRAX to provide high-quality repair services for e-bikes. Customers can simply drop off their e-bikes at a local repair store and have them repaired in a timely manner.
The company also announced that it will be offering a warranty on all repairs performed by its certified local repair stores. This will provide customers with added peace of mind and ensure that their e-bikes are in top working condition.
“We are excited to partner with local repair stores to provide our customers with even better service and support,” said Alex. “This expansion of our repair services is just one more way that GOTRAX is committed to delivering the best e-bike experience possible.”
GOTRAX will be announcing the locations of its certified local repair stores in the coming weeks. Customers can visit the GOTRAX website for more information about the company and its products.
Traveler E-bike Launch Video
SOURCE | IMAGES: GOTRAX.
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