VinFast Raises the Bar: Ultimate Support for Car Owners
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VinFast Raises the Bar: Ultimate Support for Car Owners

  • VinFast announces “Special Aftersales Policy”, offering unmatched customer support worldwide.
  • The policy provides compensation for various vehicle issues, ranging from CAD 160 to CAD 480, ensuring customers are taken care of.
  • The commitment by VinFast to exceptional service is evident in this separate policy, emphasizing their dedication to a premium ownership experience.

Have you ever experienced the frustration of encountering vehicle issues? Whether it’s a minor inconvenience or a major setback, problems with our cars can put a damper on our lives. But what if there was a car manufacturer that not only acknowledged these issues but also went above and beyond to support its customers? Well, VinFast has just announced the launch of their groundbreaking “Special Aftersales Policy” – a limited-time program that will make you reconsider what it means to own a car.

Redefining Customer Satisfaction Worldwide

In a bold move that sets them apart from their competitors, VinFast is changing the aftersales experience with a policy designed to enhance customer satisfaction. This policy, effective from June 15, 2023, until further notice, will be available to VinFast car owners worldwide. That’s right, no matter where you are, VinFast has your back.

VinFast’s dedication to exceptional customer service is evident in their commitment to promptly address all vehicle issues. Through their “Special Aftersales Policy,” they’re offering direct support to customers who encounter problems, going the extra mile to ensure a hassle-free ownership journey.


But what does this policy by VinFast entail? Let’s break it down:

Type 1 Issues: These are inconveniences that don’t impact the functionality of your vehicle. For each Type 1 issue you encounter, VinFast will provide you with CAD 160. That’s right, they’ll compensate you for the inconvenience!

Type 2 Issues: If your vehicle becomes inoperable, VinFast has got you covered. They’ll not only offer roadside assistance but also provide eligible customers with a generous CAD 480 for each Type 2 issue you experience. Now, that’s what we call going above and beyond!

Type 3 Issues: Sometimes, repairs take longer than expected. VinFast understands the frustration this can cause, which is why they’re offering CAD 160 for each additional day your vehicle is being serviced by them after the third day. They’re in it for the long haul.

Ensuring Hassle-free Assistance for All VinFast Vehicle Issues

VinFast’s support is available in the form of service vouchers or cash, making it convenient for customers to choose the option that suits them best. And remember, these benefits are specifically tailored to the Canadian market, ensuring that VinFast customers in Canada receive the exceptional care they deserve.

Now, you might be wondering if these types of issues can occur simultaneously. The answer is yes! If you encounter both Type 1 and 2 issues, VinFast will cover you for both types. And if, by some unfortunate twist of fate, you also face a Type 3 issue, fear not! You’ll be entitled to the corresponding support. It’s all about ensuring that VinFast customers feel supported in every situation.

Addressing Concerns and Enhancing Ownership Experience

Of course, there are some limitations to this policy. VinFast’s “Special Aftersales Policy” doesn’t cover issues related to hardware upgrades or scheduled software updates. Additionally, accidents, vehicle damage caused by the customer, failure to follow the manufacturer’s instructions, and issues that are not reproducible by VinFast are also excluded. But let’s focus on the positives – VinFast is doing everything in their power to address your concerns and make sure you have a smooth ownership experience.

It’s important to note that this “Special Aftersales Policy” operates separately from VinFast’s warranty policy. It’s an additional layer of support designed to give customers peace of mind. VinFast’s commitment to their customers shines through in this initiative, as they strive to exceed expectations and create lasting relationships.


Expanding Reach and Building Customer Community

The policy comes into effect on June 15, 2023, in the U.S., Canadian, and Vietnamese markets. European markets will join the program once VinFast officially delivers cars to its customers there. VinFast will keep their customers informed of any updates related to this policy through their website, ensuring transparency and clarity.

VinFast’s “Special Aftersales Policy” is a testament to the company’s customer-centric philosophy. They’re not just selling cars; they’re building a community of satisfied and supported car owners. VinFast’s commitment to “Premium Quality – Inclusive Pricing – Outstanding Aftersales” sets a new standard in the automotive industry.

So, if you’re in the market for a car and want an automaker that truly cares about your experience, look no further than VinFast. With their “Special Aftersales Policy,” they’re redefining what it means to be a customer-first company. Learn more about VinFast and their mission to change the automotive industry at


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